General Terms and Conditions of the meetin.bar platform
Effective from: 19th April 2026
Version: 1.0
01. Operator
These General Terms and Conditions are issued by MEETin s.r.o., Company Registration Number: 180 47 840, with its registered office at Povltavská 5/74, 171 00 Prague 7 - Troja, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 380654/MSPH, email: info@meetin.bar (hereinafter referred to as the “Operator”).
02. Subject Matter of These Terms and Conditions
These general terms and conditions govern the rights and obligations between the Operator and persons who use the meetin.bar website, the meetin.bar mobile application and related digital services (hereinafter referred to as the “User”), as well as the basic rules for concluding contracts for optional drink orders placed via the Platform.
03. Definitions
“Platform” means the meetin.bar website, mobile application, related API, administration panel and other digital interfaces operated by the Operator.
“Partner” means a business, in particular a bar, club, restaurant or other establishment, which offers drinks or other services to Users via the Platform.
“Digital Service” means, in particular, a user account, profile, the display of information about businesses and their availability, interaction with other users, the uploading and display of content, support and other electronic functions of the Platform.
“Order” means a binding order for a drink or other offer placed by a User via the Platform.
“Contractual Supplier” means the entity responsible for delivering a specific offer to the User. The Contractual Supplier is always specified in the offer and, at the latest, in the summary before the order is submitted.
04. Nature of the Platform and the Operator’s Role
Unless expressly stated otherwise in a specific offer, the Operator provides the Digital Service and the technical interface of the Platform and acts as an intermediary between the User and the Partner. In such a case, a contract for the supply of a specific beverage or other offer is formed between the User and the designated Partner.
If a specific offer expressly states that the Operator is the supplier, a contract is formed directly between the User and the Operator.
The Operator is always responsible for the proper provision of its own Digital Services. The entity designated as the Contractual Supplier for a given offer is responsible for the delivery of that specific offer.
05. User Account and Registration
Certain features of the Platform are only available after creating a user account. Upon registration, the user is obliged to provide true, accurate and up-to-date information and to update it without undue delay in the event of any changes.
The user is obliged to protect their login details and not to allow third parties to access their account. The user is responsible for all actions taken via their account, unless they can prove that it was a case of misuse for which they were not responsible.
The operator may allow registration via third parties or other identification methods. The scope of functions may vary depending on the chosen method of registration.
06. Age Restrictions
The Platform is intended for persons aged 18 and over. Functions relating to the ordering or collection of alcoholic beverages are intended exclusively for persons aged 18 and over.
The Operator or Partner is entitled to request proof of age at any time, namely before placing an order, upon order confirmation and upon collection of the goods. If the User’s age cannot be reliably verified, the order may be refused or cancelled.
07. Free social and community tier
Use of the Platform’s basic social and community layer may be provided without separate financial consideration. Nevertheless, these General Terms and Conditions and Terms of Use shall apply to such use.
The Operator does not guarantee that the User will establish a specific contact, gain access to a specific business or achieve a specific social outcome through the Platform.
08. User Content
The User may upload photographs, text, profile information, comments, reports and other content to the Platform. The User is responsible for ensuring that they hold all necessary rights to the uploaded content and that such content does not breach any laws, public policy or the rights of third parties.
By uploading content, the User grants the Operator a non-exclusive, royalty-free, worldwide licence for the duration of the relevant property rights, to the extent necessary for the operation, display, moderation, technical processing and promotion of the Platform. This does not affect the User’s mandatory rights or their right to remove content to the extent permitted by law and the technical settings of the service.
09. Presentation of offers and formation of a contract
The presentation of Partners and their offers on the Platform generally constitutes an invitation to place an order, rather than an automatically legally binding proposal to conclude a contract, unless expressly stated otherwise in relation to a specific offer.
The User places an order by completing the order form and submitting the order via a button clearly labelled to indicate an obligation to pay.
Before submitting the order, the Platform allows the User to check and correct the details entered.
The contract comes into existence upon the User’s confirmation of the order on the Platform’s screen or on a durable medium, unless the offer details state that the contract is concluded only upon acceptance by the Partner.
10. Price and payment terms
The price of each offer is displayed with the offer and in the order summary before the order is placed. The final price includes all taxes and mandatory fees; if a service fee, transaction fee, or any other charge applies, it is displayed separately and in a clear manner.
Payment can be made using the methods available in the checkout. Payment transactions are technically processed by an external payment service provider, specifically Stripe, Inc. (and its affiliated entities).
Payment details (e.g. payment card information) are not stored or fully processed by the Operator; their processing is carried out by the payment service provider in accordance with its terms and privacy policy.
If explicitly stated in the checkout, the amount may be pre-authorized or blocked and charged only upon confirmation of the order or upon fulfillment of additional conditions.
11. Orders for drinks and method of fulfilment
An order may relate in particular to a beverage intended for consumption on the premises, for collection in person from the premises, or to another form of fulfilment expressly described in the offer.
The offer must specify, in particular: the contractor, the price, a description of the fulfilment, any time or time slot for fulfilment, any age restrictions, cancellation rules, and information on whether the beverage is alcoholic.
If the order is linked to a specific time, slot or capacity, its availability may be limited. If the order involves immediate or imminent preparation of the service, it may only be cancelled after confirmation by the Partner to the extent specified prior to the order being placed.
12. Alcoholic beverages
An order for an alcoholic beverage may only be placed once the age and other conditions specified at checkout have been met.
The user acknowledges that alcoholic beverages may not be dispensed or handed over without age verification.
Data obtained in connection with an order for an alcoholic beverage will be used only to the extent necessary to complete the purchase, fulfil related legal obligations and defend legal claims.
13. The consumer’s right to withdraw from the contract
If the User is a consumer, they have the right to withdraw from the contract in the cases and to the extent specified by law.
If the right of withdrawal applies to a specific contract, the consumer may withdraw from the contract without giving any reason within 14 days of the date of conclusion of the contract or from the date specified by law.
The right of withdrawal typically does not apply, in particular, to contracts for catering or leisure services where performance is to take place on a specific date or during a specific period, nor to digital content or digital services once performance has commenced under the conditions laid down by law.
If performance commences immediately, the User may be asked, prior to submitting an order or completing registration, to expressly request the immediate commencement of performance and to confirm that they have been informed of the consequences of this step.
14. Cancellation and Refunds
Cancellation and refund conditions are governed by the specific offer of the Partner.
Meetinbar does not act as the provider of the offered services nor as the recipient of the payment. The payment is made to the Partner via an external payment gateway, Stripe.
In the event of a refund, the transaction is processed using the original payment method and may be subject to delays depending on the Partner’s conditions and the payment gateway.
Any claims related to cancellation, complaints, or refunds must be addressed by the user directly to the Partner.
15. Rights arising from defective performance and complaints
The User is entitled to report a defect in the delivered service or a defect in the Digital Service.
In the case of a defect in a beverage or other service supplied by a Partner, the complaint shall be lodged primarily with the Partner as the Contractual Supplier; the Operator shall provide reasonable assistance and facilitate communication where appropriate.
If the defect concerns the Digital Service, in particular an account error, a malfunctioning ordering interface, an incorrect notification or another technical fault of the Platform, the complaint shall be lodged with the Operator at the address Povltavská 5/74, 171 00 Prague 7 - Troja, email: info@meetin.bar.
The complaint must include at least the User’s identification, a description of the fault, the order or account identification, and the requested method of resolution.
16. The Operator’s Liability
The Operator is responsible for the proper functioning of its Digital Services to the extent required by law and these General Terms and Conditions.
Where the Operator is designated solely as an intermediary in relation to a specific offer, it shall not be liable for the quality, composition, safety, legality or timeliness of performance provided by the Partner, unless otherwise provided by law or unless the Operator has created a misleading impression for the consumer that it is itself the Contractual Supplier.
The Operator shall not be liable for outages caused by force majeure, connectivity providers, external third-party services or interventions by public authorities, provided that it has not caused them itself.
No provision of these General Terms and Conditions excludes or limits the consumer’s rights which cannot be excluded by law.
17. Suspension and Termination of Account
The Operator may temporarily restrict or permanently terminate the User’s account if the User breaches legal regulations, these General Terms and Conditions, the Terms of Use, the rights of third parties or the security of the Platform.
The User will be informed of any action taken against their account, at least with a basic explanation, unless this is prevented by law, the protection of other persons or urgent security reasons.
18. Data Protection and Cookies
The processing of personal data is governed by a separate document, the “Privacy Policy”.
The use of cookies and similar technologies is governed by a separate document, the “Cookie Policy”.
19. Out-of-court settlement of consumer disputes
In the event that a consumer dispute arises between the Operator and the consumer arising from a sales contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a request for out-of-court settlement of such a dispute to the body responsible for out-of-court settlement of consumer disputes, namely the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email adr@coi.gov.cz, website coi.gov.cz.
This does not affect the right to bring the matter before a court.
20. Amendments to the General Terms and Conditions
The Operator is entitled to amend these General Terms and Conditions as appropriate, in particular due to changes in legislation, changes to the Platform’s functionality or the business model.
The new version will be published on the Platform and, in the event of significant changes, the User will be informed in an appropriate manner. Unless otherwise provided by law, the version of the General Terms and Conditions in force at the time of dispatch shall apply to orders already placed.
21. Governing Law
These General Terms and Conditions are governed by the laws of the Czech Republic. This is without prejudice to mandatory consumer protection provisions.